Tiluland Online Store is operated by SoundA productions.

When you place your order before 18:00 (6 PM Finnish time, UTC+2) it will be handled during the same day. The products that are in stock will be sent immediately. Other products will be shipped according to their delivery times. If the product is out of stock, you will see the estimated shipping time instead. So, please give your email address and/or phone number with your order. They will only be used for sending information about the order.

We ship to most countries. We send all the packages in Priority mail, and the Finnish Post gives the following estimates of the delivery times:

Nordic countries 2-4 workdays
Rest of Europe 3-10 workdays
Rest of the world 5-10 workdays

SHIPPING COSTS

The shipping costs depend on the customer’s location and the size of the order. When ordering online, your shipping costs are automatically updated in real time, so you can see the costs for Priority mail. If you want to use Registered delivery, you can choose the option at the checkout and see the cost.

EXPORTS TO COUNTRIES OUTSIDE THE EU

When you order a product from the country that does not belong to the EU, VAT is automatically deducted from the price

RETURNS PROCEDURE

We guarantee your satisfaction with all Tiluland Online Store merchandise. If you receive damaged, defective or incorrect item(s) from Tiluland Online Store, you may return the product(s) within 14 days of delivery.

If you are to arrange for your goods to be returned please follow the procedure outlined below: Email: customerservice(at)sounda.fi stating your order number and the item(s) you would like to return with an explanation as to the return reason. Customer service will email you back with a return reference and details how to mail your product(s) back for replacement.

PRIVACY POLICY

Personal information that you submit will be used only to process your orders and is protected by our secure server. We are not involved in the selling, trading or alternative unauthorised use of personal information.


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